Step 10 of 10

Get help

Most answers are on the server already. When they are not, write to us with the right details.

1:38Remote supportStart it in your dashboard, give support a one-time code, see what they see and end it any time.

Check first

• System Health: is there a problem with a repair button?
• The assistant in the dashboard, if you set it up: ask what is wrong.
• This documentation: press Ctrl K and search.

zh status   # version, server, apps and license
zh doctor   # all checks

Support request

1. In your account: My requests → New request.
2. Choose a topic, write a subject and describe what happened, what you tried and which CloudZH version runs. Attach up to 3 files of 5 MB each, for example screenshots or logs.
3. Click Send. You get an email when we reply; read and answer in your account, not by email.

No account? Use account.cloudzh.app/support. Confirm the request with the link in the email we send you; we only see it after that. You can also write to support@cloudzh.app.

Remote support

If support needs to look at your server, open the account menu in the dashboard → Remote support and give them the code. You choose how long and what they may do, and you can end it any time. See Remote support.

Discord and feedback

Quick help from the community: Discord, also under Help in your account and with zh support on the server. In the dashboard, Help and feedback (the speech bubble at the top right) lets you request a feature or report a bug.

What to send

• CloudZH version and server (zh status)
• Output of zh doctor
• The text of the console or error, copied
• What you did and what you expected