Refund Policy

Last updated: 7 October 2026 (draft, revised after a preliminary legal check, pending review by a lawyer)

CloudZH licenses are sold by Sold through Link, LLC ("Link"), a Stripe company, acting as reseller and merchant of record.

Cancel Anytime

You can cancel your CloudZH subscription at any time at https://app.link.com, using the subscription management options linked in your purchase confirmation and receipts, or by writing to support@cloudzh.app. Your cancellation takes effect at the end of your current billing period, and you can keep using CloudZH until then. You will not be charged again.

No Voluntary Refunds

CloudZH does not offer voluntary refunds for unused time, unused licenses or plan changes. This does not affect your right to cancel within the cooling-off period (EU, EEA and UK consumers), refunds that Link grants under its own purchase terms and refund policy, your statutory rights if CloudZH is defective, or the exceptions listed below.

• Upgrades (more servers, or monthly to yearly) take effect immediately and are charged pro rata for the rest of the billing period.
• Downgrades (fewer servers, or yearly to monthly) take effect at the end of the current billing period.

Exceptions

Payments are refunded in the following cases:

• you were charged twice or incorrectly due to a billing error;
• we terminate your subscription without cause, in which case the unused part of your prepaid fees is refunded;
• CloudZH has a defect that we cannot fix within a reasonable time (pro rata refund for the remaining period);
• a refund is required by mandatory law or by the purchase terms of Link.

Right of Withdrawal (EU, EEA and UK Consumers)

Your purchase is made from Link (Sold through Link, LLC). If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may cancel your order within 14 days from the day you receive access to CloudZH, as set out in Link's purchase terms. To cancel, contact Link support at https://support.link.com and state "cooling off period" as the reason, or write to support@cloudzh.app and we will help you. If you cancel, your license is deactivated and your servers switch to restricted mode.

Contact

Questions about billing or refunds: support@cloudzh.app