Troubleshooting

The problems we have seen on real servers, and what fixes them.

SABnzbd: "Aborted, cannot be completed"

The release is incomplete: articles are missing on the Usenet server, often on older releases after takedown requests. Retrying does not help. Delete the entry; Radarr marks the release as failed and searches another. If it happens often, add a second provider on a different backbone with lower priority, and more indexers in Prowlarr.

Radarr: "Manual import required"

The release was matched by ID, but its title does not match the film, which is common with German titles. Use Import in the Downloads tab, check the file and confirm.

A good video file was replaced by a disc image

System Health → Media library lists disc images and titles without the CloudZH profile. Mark the grab as failed in Radarr, apply the quality preset to all titles and search again. Since the recycle bin is set up, replaced files stay 7 days in /srv/data/media/.recycle.

The dashboard is slow during downloads

Run System Health → Performance while the download runs. Usual causes: SABnzbd with too many connections (use Relieve SABnzbd), a full internet line, or the route through your router (add the hosts entry from Domain & HTTPS).

The message is misleading. UniFi OS checks for a time service inside its container, which the image does not have, even though the clock is correct. CloudZH adds a placeholder for it and checks it at every start of UniFi OS Server and every 6 hours, also after a UniFi OS Server update. If the message still shows, use the repair button at UniFi OS Server: time check in System Health under Versions, or run:

zh unifi update

Sonarr or Radarr: "Permission denied"

Files → select the folder → Repair permissions.

A service shows as failed

Self-healing restarts it within a few minutes. If it shows as failed for longer, use the repair button in System Health, or zh doctor --fix.