Getting help

Most answers are one click away. When they are not, send the right details.

1:38Remote supportStart it in your dashboard, give support a one-time code, see what they see and end it any time.

Start here

1. System Health: does it show a problem with a repair button?
2. The assistant: ask what is wrong, it reads the checks and logs for you.
3. This documentation: press Ctrl K and search.

Contact

• Support request: in your account at account.cloudzh.app under My requests → New request, with up to 3 attachments. Without an account: account.cloudzh.app/support, then confirm the request with the link in the email.
• Community: Discord, or Help and feedback (speech bubble at the top right) in the dashboard.
• Email: support@cloudzh.app

When support needs to look at your server, you can let them in for a limited time, see Remote support.

Include:

• CloudZH version and server (zh status)
• Output of zh doctor
• The text of the console or error, copied
• What you did and what you expected