Step 1 of 10
Create your account
Your account at account.cloudzh.app holds your licenses, servers, invoices and support requests.
Sign up
- Open account.cloudzh.app and click Create one below the sign-in form.
- Enter your name and email address, accept the terms and wait until the security check has passed. Click Create account.
- Open the email Confirm your email address and click Confirm email. The link is valid for 24 hours. Nothing there? Check your spam folder. When you try to sign in, CloudZH also offers Send the confirmation link again.
- Set your password: at least 10 characters. A sentence of several words is safe and easy to remember. Click Save and sign in.
Bought CloudZH before you had an account? Sign up with the email address you used at checkout. Your licenses then appear in your account, and you get an email that they were linked. Later purchases with the same email address appear there automatically when you sign in.
Protect your account
Whoever signs in to your account can order new keys for your license. Add a second factor under Security:
| Option | How |
|---|---|
| Passkey (recommended) | Passkeys → Add. You then sign in with the fingerprint, face or PIN of your device. |
| Authenticator app | Two-factor (app) → Set up. Scan the QR code with an app such as Google Authenticator, 1Password or Bitwarden and enter the 6-digit code. |
CloudZH then shows recovery codes. Each one works once if you lose your phone or passkey. Keep them in your password manager.
The menu
| Page | What you do there |
|---|---|
| Overview | Active licenses, servers and open requests at a glance |
| Licenses → My licenses | Licenses, servers and license keys (show, send by email, replace); release a server; manage your subscription; buy a free license |
| Licenses → Buy | Buy a subscription |
| Licenses → Redeem code | Trial, gift and promotion codes |
| Account → Invoices | Invoices, and a link to Link (Stripe) |
| Account → Security | Passkeys, two-factor, password, name and email address, signed-in devices, recent events, download your data, delete account |
| Help → My requests | Your support requests; a counter shows new replies |
| Help → Discord | The CloudZH community |
To change your email address, choose Change next to it under Security. We send a link to the new address, and the change applies once you confirm it there. Your previous address gets a notice.